Armando Aceves
 
armando smilez
 

EXPERIENCE

 

iMeet Central

December '15 - January '18

 
 

Product Support Specialist

Supported clients at Amazon, Facebook, Workday via phone, email, and LiveChat

Implemented project management software for clients

Produced software tutorial videos

Tested software for releases and software hotfixes

Optimized databases for clients

Provided workflow setup for new clients

Trained and on-boarded new hires

 

JibJab Media

September  '14 - April  '15

Customer Support Representative

Resolved customer billing issues via phone and email

Solved computer playback issues involving Flash and browser issues

Assisted customers via Zendesk software

 

Five Star Tax Resolution

August '12 - August '14

Legal Assistant

Assisted attorney in tax document preparation

Assisted converting inbound sales to closes

 

 
 

Además, hablo inglés y español. 

 
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SKILLS 

 

CLIENT SERVICES 

PROJECT MANAGEMENT 

COLLABORATION SOFTWARE

ADOBE CREATIVE CLOUD 

EDUCATION

 

CAL STATE FULLERTON

b.a. IN cOMMUNICATIONS - 2012

 
 

LEARN MORE ABOUT ME

Creative Work

 
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